AVICENNA ONLINE SCHOOL
Terms and Conditions
These Terms and Conditions govern the use of Avicenna Online School, its educational services, admissions systems, online classrooms, communication systems and related learning platforms.
AVICENNA ONLINE SCHOOL LTD · Company No. 16820136 · United Kingdom
1. Our Educational Services
Avicenna Online School provides online educational services including live lessons, recorded lessons, assignments, assessments, communication systems, academic guidance and related educational resources. Our provision serves students across Key Stages 3–5 (ages 11–18).
Educational provision may evolve over time as the school develops its curriculum, systems and delivery methods. We will notify enrolled families of material changes to programmes of study.
2. Admissions and Enrolment
Submission of an application does not guarantee admission. All applications are reviewed individually, and Avicenna Online School reserves the right to accept, decline or defer applications where appropriate.
Student access and account activation are dependent upon completion of admissions checks and safeguarding review, satisfactory completion of verification procedures, and payment of applicable fees.
Parents, guardians and students are responsible for ensuring that all information submitted during admissions is accurate, complete and kept up to date. Failure to provide accurate information may result in withdrawal of a place.
3. Fees, Payments and Refunds
Tuition fees, admissions fees, examination fees and other charges may apply separately depending on the programme of study.
Examination fees are normally separate from tuition fees unless explicitly stated otherwise in writing.
Admissions or application-related fees are non-refundable unless otherwise confirmed in writing.
Tuition fees are payable termly in advance unless an alternative instalment plan has been agreed in writing.
If a payment fails, we will notify you within 5 working days. A grace period of 14 calendar days will apply before any restriction of services. Repeated payment failures may result in suspension of access.
If a student withdraws mid-term, tuition fees are not normally refundable. Where a student withdraws before the start of a term and provides at least 4 weeks’ written notice, a pro-rata refund of that term’s fees may be granted at the school’s discretion.
Examination fees are non-refundable once registration has been submitted to the awarding body. Failure to maintain payment arrangements may result in temporary restriction of educational services or access to systems.
4. Online Learning Environment
Students are expected to participate respectfully and responsibly within live lessons, communication systems and all school-related platforms.
Students must not engage in behaviour that disrupts lessons, compromises safeguarding or negatively affects other students, staff or the wider learning environment.
Participation requires a suitable device with a working camera and microphone, a stable internet connection capable of supporting video conferencing, and an appropriate quiet learning space.
For students under 16, families should ensure appropriate adult oversight. Families are responsible for maintaining reasonable access to these requirements. The school cannot be held liable for a student’s inability to participate due to inadequate home equipment or connectivity.
5. Lesson Recordings and Educational Content
Live lessons, educational sessions and related activities may be recorded for educational, safeguarding, training, quality assurance or operational purposes.
Students may retain personal lesson recordings or notes for private educational revision purposes only.
Lesson recordings, teacher materials, presentations, classroom discussions and educational content must not be uploaded, published, livestreamed, redistributed or shared publicly in any form without prior written permission from Avicenna Online School.
This restriction includes social media platforms, websites, public forums, messaging groups, video-sharing services, file-sharing platforms, commercial redistribution, and bulk uploading to AI training datasets or machine-learning platforms.
Students may use AI-powered tools, such as grammar checkers, research assistants or study aids, for personal learning where permitted by a teacher. However, submitting AI-generated work as one’s own without attribution, or using AI tools to cheat in assessments, constitutes academic dishonesty.
Misuse of recordings or educational content may result in disciplinary action, including restriction of access, suspension or permanent removal from the school.
6. Educational Continuity and Technical Disruption
Avicenna Online School makes reasonable efforts to maintain continuity of educational delivery and minimise disruption to learning. We endeavour to deliver at least 95% of scheduled live lesson time across the academic year.
From time to time, technical interruptions, infrastructure failures, maintenance periods, connectivity problems or events outside our reasonable control may affect access to services or online systems.
Where reasonably practical, alternative delivery arrangements may be used, including third-party communication or learning platforms such as Zoom, Microsoft Teams or equivalent systems.
We will make reasonable efforts to reschedule lost learning time where significant disruption occurs. However, temporary outages, delays or interruptions shall not normally give rise to compensation claims, damages or financial liability.
7. Academic Expectations and Integrity
Students are expected to engage honestly with assignments, assessments and all academic work.
Academic dishonesty includes plagiarism, impersonation, cheating in examinations or assessments, submitting AI-generated work as one’s own without proper acknowledgement or teacher permission, and collusion where independent work is required.
Any instance of academic dishonesty may result in disciplinary or academic action, including requirement to resubmit work, mark penalties or referral to senior leadership.
8. Examination Centres and External Services
Public examinations are typically conducted through accredited external examination centres.
Examination arrangements, availability, registration procedures and fees may vary depending on location and awarding body requirements.
Avicenna Online School may provide guidance regarding examination arrangements but cannot guarantee availability of specific external centres or specific examination dates. Families are responsible for confirming local centre availability.
9. Safeguarding and Conduct
Avicenna Online School maintains safeguarding expectations designed to protect students, families and staff within the online learning environment. We are committed to providing a safe space consistent with our Islamic ethos of care, dignity and protection of the vulnerable.
The school reserves the right to investigate safeguarding concerns, misuse of systems or inappropriate conduct and may restrict or remove access where necessary.
Safeguarding concerns should be reported to the school immediately through the safeguarding contact details published by Avicenna Online School. Concerns will be handled confidentially and in accordance with our Safeguarding Policy and statutory obligations.
10. Intellectual Property
Educational materials, lesson content, recordings, branding, written resources, website content and school systems remain the intellectual property of Avicenna Online School unless otherwise stated.
Students retain ownership of their own original submitted work. By submitting work, students grant the school a non-exclusive licence to use it for assessment, feedback and internal educational purposes.
11. Privacy and Data Protection
Personal information is processed in accordance with the Avicenna Online School Privacy Policy and related safeguarding obligations.
By using the school’s services, users acknowledge that educational, safeguarding and operational data may be processed where reasonably necessary for the delivery of services.
Student records are retained for the duration of enrolment plus 6 years after a student leaves, in accordance with statutory, educational and safeguarding requirements. After this period, personal data is securely deleted or anonymised where appropriate.
Under UK data protection law, individuals may have rights to access, rectify, erase, restrict processing of, or port personal data. Requests should be made through the contact details published by Avicenna Online School.
12. Complaints Procedure
If you have a concern or complaint about any aspect of our service, please contact Avicenna Online School in the first instance using the contact details published on our website.
We aim to acknowledge complaints within 5 working days and provide a full response within 20 working days. If you are not satisfied with our response, you may request a review by senior leadership.
13. Parent and Guardian Conduct
Parents and guardians are expected to support the school’s ethos and policies.
Parents and guardians should not interrupt live lessons or contact teachers during lesson time unless in an emergency, should not record lessons without prior written consent, should communicate respectfully with all staff, and should support their child in meeting attendance and behaviour expectations.
Failure to meet these expectations may result in restricted communication access or, in serious cases, withdrawal of the student’s place.
14. Changes to Terms
These Terms and Conditions may be updated periodically as the school evolves its educational services, systems and operational requirements.
We will notify users of material changes by email and, where appropriate, through the student portal before changes take effect. Continued use of our services after this period constitutes acceptance of the updated terms.
15. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Limitation of Liability
To the fullest extent permitted by law, Avicenna Online School’s total liability arising out of or in connection with these terms, whether in contract, tort including negligence, or otherwise, shall be limited to the total amount of tuition fees paid by the user in the 12 months preceding the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
Last updated: May 2026
Avicenna Online School Ltd · Registered Address: 37 Waterloo Road, Peterborough, Cambridgeshire, PE1 3AS · Company Number: 16820136